All Systems Operational
About This Site
Welcome to the Wellspring Services status page, where we provide real-time updates on any service interruptions or outages affecting our SaaS applications.
What to Expect:
- Live Updates: We'll keep you informed about the status of any ongoing incidents, including the affected services and their impact.
- Resolution Timeline: We'll provide estimated times for issue resolution as they become available, along with updates on progress towards resolution.
How to Stay Informed:
- Subscribe: To receive notifications about ongoing incidents via email or SMS, subscribe to notifications on this page.
- Reach out to our support teams (support@sopheon.com) for any related questions or remarks.
Reporting New Incidents
If you're experiencing an issue that isn't reflected on this page, please don't hesitate to contact our support team. Your feedback helps us maintain the reliability and performance of our services.
Note: The URL for this page has changed from https://status.sopheon.com to https://status.wellspring.com. Please update your bookmarks accordingly.
Thank you for your patience and understanding as we work to ensure the highest quality of service for you.
Scheduled Maintenance
Monthly Accolade Cloud Maintenance Window 1 Dec 6, 2025 04:00-12:00 UTC
The current maintenance window is the first Saturday of each month during the following times:
Australia: 2 PM – 10 PM AEST
Europe (EU and UK): 6 AM – 2 PM CET (AZ2 or HC2)
Saudi Arabia: 7 AM – 3 PM AST (KS1)
*Note: your instance may not be down the entire duration of the maintenance window.
Posted on Dec 01, 2025 - 11:01 UTC
Monthly Accolade Cloud Maintenance Window 2 Dec 6, 2025 12:00-20:00 UTC
The current maintenance window is the first Saturday of each month during the following times:
United States: 8 AM – 4 PM EST
*Note: your instance may not be down the entire duration of the maintenance window.
Posted on Dec 01, 2025 - 11:02 UTC
Planned Maintenance Window - US - Dec 13, 2025 Dec 13, 2025 07:00-17:00 UTC
- Start: Saturday, 13 December 2025, 7:00 AM MST
- End: Saturday, 13 December 2025, 5:00 PM MST
During this window, our systems may be unavailable or intermittently accessible. This scheduled maintenance falls outside our normal monthly window and is focused on improving the overall reliability of our services. We assure you no unrelated changes, updates, or feature deployments will be performed during this window.
We understand that downtime impacts your operations and apologize for the inconvenience. If you have any questions or concerns regarding this maintenance, please contact us at support.us@wellspring.com
Kind regards,
The Wellspring Infrastructure Team
Posted on Dec 05, 2025 - 09:49 UTC