All Systems Operational

About This Site

Welcome to the Wellspring Services status page, where we provide real-time updates on any service interruptions or outages affecting our SaaS applications.

What to Expect:
- Live Updates: We'll keep you informed about the status of any ongoing incidents, including the affected services and their impact.
- Resolution Timeline: We'll provide estimated times for issue resolution as they become available, along with updates on progress towards resolution.

How to Stay Informed:
- Subscribe: To receive notifications about ongoing incidents via email or SMS, subscribe to notifications on this page.
- Reach out to our support teams (support@sopheon.com) for any related questions or remarks.

Reporting New Incidents
If you're experiencing an issue that isn't reflected on this page, please don't hesitate to contact our support team. Your feedback helps us maintain the reliability and performance of our services.

Note: The URL for this page has changed from https://status.sopheon.com to https://status.wellspring.com. Please update your bookmarks accordingly.

Thank you for your patience and understanding as we work to ensure the highest quality of service for you.

Accolade Cloud Operational
Accolade Cloud - EMEA Operational
Accolade Cloud - US Operational
Accolade Cloud - KSA Operational
Accolade Cloud - APAC Operational
Accolade Cloud - UK Operational
Accolade Projects Operational
Accolade Projects - US Operational
Accolade Projects - EMEA Operational
Integrations and Components Operational
Wellspring Common Services Operational
Wellspring SFTP - FilesEU Operational
Wellspring SFTP - FilesUS Operational
Single Sign-On - FSUS Operational
Single Sign-On - FSEU Operational
Single Sign-On - FSAU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 16, 2026

No incidents reported today.

May 15, 2026
Completed - The scheduled maintenance has been completed.
May 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 18:38 UTC
Scheduled - Accolade Projects will be down for the monthly upgrade.
May 11, 18:38 UTC
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Completed - The scheduled maintenance has been completed.
May 2, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 12:00 UTC
Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our US systems.

The current maintenance window is the first Saturday of each month during the following times:

United States: 8 AM – 4 PM EST

*Note: your instance may not be down the entire duration of the maintenance window.

Apr 28, 11:59 UTC
Completed - The scheduled maintenance has been completed.
May 2, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 04:00 UTC
Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our EMEA and APAC systems.

The current maintenance window is the first Saturday of each month during the following times:

Australia: 2 PM – 10 PM AEST
Europe (EU and UK): 6 AM – 2 PM CET (AZ2 or HC2)
Saudi Arabia: 7 AM – 3 PM AST (KS1)

*Note: your instance may not be down the entire duration of the maintenance window.

Apr 28, 11:59 UTC