All Systems Operational

About This Site

Welcome to the Wellspring Services status page, where we provide real-time updates on any service interruptions or outages affecting our SaaS applications.

What to Expect:
- Live Updates: We'll keep you informed about the status of any ongoing incidents, including the affected services and their impact.
- Resolution Timeline: We'll provide estimated times for issue resolution as they become available, along with updates on progress towards resolution.

How to Stay Informed:
- Subscribe: To receive notifications about ongoing incidents via email or SMS, subscribe to notifications on this page.
- Reach out to our support teams (support@sopheon.com) for any related questions or remarks.

Reporting New Incidents
If you're experiencing an issue that isn't reflected on this page, please don't hesitate to contact our support team. Your feedback helps us maintain the reliability and performance of our services.

Note: The URL for this page has changed from https://status.sopheon.com to https://status.wellspring.com. Please update your bookmarks accordingly.

Thank you for your patience and understanding as we work to ensure the highest quality of service for you.

Accolade Cloud Operational
Accolade Cloud - EMEA Operational
Accolade Cloud - US Operational
Accolade Cloud - KSA Operational
Accolade Cloud - APAC Operational
Accolade Cloud - UK Operational
Accolade Projects Operational
Accolade Projects - US Operational
Accolade Projects - EMEA Operational
Integrations and Components Operational
Wellspring Common Services Operational
Wellspring SFTP - FilesEU Operational
Wellspring SFTP - FilesUS Operational
Single Sign-On - FSUS Operational
Single Sign-On - FSEU Operational
Single Sign-On - FSAU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 18, 2026

No incidents reported today.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026
Planned Maintenance Window – Saturday, 14 March 2026 – US Region
Completed - The scheduled maintenance has been completed.
Mar 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 13:00 UTC
Scheduled - We will be performing planned maintenance on our Accolade Cloud platform to implement architectural improvements aimed at improving platform performance and stability.

Planned Maintenance Window:
Start: Saturday, 14 March 2026 – 7:00 AM MDT (2:00 PM CET)
End: Saturday, 14 March 2026 – 11:00 AM MDT (6:00 PM CET)

During this maintenance window, Accolade instances on the accolade.net domain (e.g. yourinstance.accolade.net) may be temporarily unavailable. Other instances will not be impacted.

If you have any questions or concerns, please contact support.global@wellspring.com

Kind regards,
The Wellspring Infrastructure Team
Mar 9, 09:00 UTC
Planned Maintenance Window – Saturday, 14 March 2026 – EU Region
Completed - The scheduled maintenance has been completed.
Mar 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:00 UTC
Scheduled - We will be performing planned maintenance on our Accolade Cloud platform to implement architectural improvements aimed at improving platform performance and stability.

Planned Maintenance Window:
Start: Saturday, 14 March 2026 – 10:00 AM CET (3:00 AM MDT)
End: Saturday, 14 March 2026 – 2:00 PM CET (7:00 AM MDT)

During this maintenance window, Accolade instances on the accolade.net domain (e.g. yourinstance.accolade.net) may be temporarily unavailable. Other instances will not be impacted.

If you have any questions or concerns, please contact support.global@wellspring.com

Kind regards,
The Wellspring Infrastructure Team
Mar 9, 09:00 UTC
Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Accolade Projects Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 23:00 UTC
Scheduled - Accolade Projects will be coming down for undergoing scheduled maintenance at this time.
Mar 10, 16:15 UTC
Mar 10, 2026
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Monthly Accolade Cloud Maintenance Window 2
Completed - The scheduled maintenance has been completed.
Mar 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 12:00 UTC
Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our US systems.

The current maintenance window is the first Saturday of each month during the following times:

United States: 8 AM – 4 PM EST

*Note: your instance may not be down the entire duration of the maintenance window.
Mar 2, 15:53 UTC
Monthly Accolade Cloud Maintenance Window 1
Completed - The scheduled maintenance has been completed.
Mar 7, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:00 UTC
Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our EMEA and APAC systems.

The current maintenance window is the first Saturday of each month during the following times:

Australia: 2 PM – 10 PM AEST
Europe (EU and UK): 6 AM – 2 PM CET (AZ2 or HC2)
Saudi Arabia: 7 AM – 3 PM AST (KS1)

*Note: your instance may not be down the entire duration of the maintenance window.
Mar 2, 15:52 UTC
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Accolade Projects Scheduled Upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 20:07 UTC
Scheduled - We will be undergoing a scheduled upgrade at this time.
Mar 2, 20:01 UTC
Accolade Projects Scheduled Upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 20:02 UTC
Scheduled - We will be undergoing a scheduled upgrade at this time
Mar 2, 19:59 UTC
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