Wellspring Services Status Page Status

All Systems Operational

About This Site

Welcome to the Wellspring Services status page, where we provide real-time updates on any service interruptions or outages affecting our SaaS applications.

What to Expect:
- Live Updates: We'll keep you informed about the status of any ongoing incidents, including the affected services and their impact.
- Resolution Timeline: We'll provide estimated times for issue resolution as they become available, along with updates on progress towards resolution.

How to Stay Informed:
- Subscribe: To receive notifications about ongoing incidents via email or SMS, subscribe to notifications on this page.
- Reach out to our support teams (support@sopheon.com) for any related questions or remarks.

Reporting New Incidents
If you're experiencing an issue that isn't reflected on this page, please don't hesitate to contact our support team. Your feedback helps us maintain the reliability and performance of our services.

Note: The URL for this page has changed from https://status.sopheon.com to https://status.wellspring.com. Please update your bookmarks accordingly.

Thank you for your patience and understanding as we work to ensure the highest quality of service for you.

Accolade Cloud Operational

Accolade Cloud - EMEA Operational

Accolade Cloud - US Operational

Accolade Cloud - KSA Operational

Accolade Cloud - APAC Operational

Accolade Cloud - UK Operational

Accolade Projects Operational

Accolade Projects - US Operational

Accolade Projects - EMEA Operational

Integrations and Components Operational

Wellspring Common Services Operational

Wellspring SFTP - FilesEU Operational

Wellspring SFTP - FilesUS Operational

Single Sign-On - FSUS Operational

Single Sign-On - FSEU Operational

Single Sign-On - FSAU Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2026

No incidents reported today.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Accolade Projects Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 UTC

Scheduled - Accolade Projects will be down, undergoing scheduled maintenance at this time.
Jul 1, 20:27 UTC

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

Monthly Accolade Cloud Maintenance Window 2

Completed - The scheduled maintenance has been completed.
Jul 4, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 12:00 UTC

Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our US systems.

The current maintenance window is the first Saturday of each month during the following times:

United States: 8 AM – 4 PM EST

*Note: your instance may not be down the entire duration of the maintenance window.
Jun 30, 09:17 UTC

Monthly Accolade Cloud Maintenance Window 1

Completed - The scheduled maintenance has been completed.
Jul 4, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 04:00 UTC

Scheduled - This is a standard maintenance window for application of Windows Updates, system reboots, and any underlying infrastructure maintenance or updates for our EMEA and APAC systems.

The current maintenance window is the first Saturday of each month during the following times:

Australia: 2 PM – 10 PM AEST
Europe (EU and UK): 6 AM – 2 PM CET (AZ2 or HC2)
Saudi Arabia: 7 AM – 3 PM AST (KS1)

*Note: your instance may not be down the entire duration of the maintenance window.
Jun 30, 09:16 UTC

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

Accolade Projects Scheduled Upgrade

Completed - The scheduled maintenance has been completed.
Jun 30, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 UTC

Scheduled - Accolade Projects will be briefly unavailable on Monday evening, June 29th for a scheduled upgrade. We have completed additional testing ahead of this release and our team will be monitoring closely throughout. Thank you for your patience.
Jul 7, 01:00 UTC